Shipping & Delivery

Avoid abbreviations for all information, so that we can process orders faster and local logistics can arrange delivery more accurately.

Usually, we can ship within 2 days. (Public Holidays/Weekends excluded)

Note: Since the product might need to be tested/packaged according to different needs, please allow us 1-7 working days for processing your order.

 

    Methods & Delivery Time

    Methods  Delivery Time
    Standerd Express 20-35 Days
    YunTu Express 15-20 Days
    DHL 10-17 Days
    FedEx 10-17 Days

     Others

    If you have a freight forwarder in China, please send us your complete address and phone number in Chinese and we will advise you accordingly


    If you do not see one of the above shipping methods when checking out, it may be because your country does not support that shipping way, please select one of the available channels already listed or contact us for assistance.

    DHL and FedEx methods may require assistance with customs clearance, which you are aware of by default when choosing this method and will not be notified additionally.

    Please note that all delivery times are estimated for reference only.

    May be delayed if the package encounters a special situation in transit.

    It will be better to have VAT / EORI / GST and IEC details / CNPJ / Personal ID number, which we will mark on your invoice for customs clearance.

    It will be helpful if the recipient can provide GST and IEC details in order to submit the customs declaration, this is required by the local customs. [India]

    HS CODE8534009000 (we declare the product as an adapter)

    Once we receive your order, we will contact you via email (sales@lilygo.cc) if we need your help with shipping, or if you have any questions you can contact us via this email address.

    Tracking Order

     Usually, when your order is sent out, you will receive a notification in your receiving email, you can click the tracking link inside to check the status of your package, and you can also visit one of the following URLs to check your package.
    https://m.17track.net/
    http://m-track.4px.com/#/

    (It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)

    Declared amount

    Declare the product's amount and mark it as an Adapter by default.
    If the invoice is needed, you can contact customer service.

    Remote areas

    If the logistics provider of the shipping method we use for shipment finds that your address belongs to a remote area when we handle the shipment, there will be several solutions :

    • If you still choose this shipping method, logistics needs to charge the remote fee, generally around USD$41-48, we will tell you the cost at that time, and you need to pay us to arrange the shipment.
    • You can change the address, and we will re-check whether the address is remote.
    • Change logistics, we will recommend other logistics methods for you to choose.

     

    Package receive problem


    After the package is sent, you could pay more attention to the tracking information.

    If you need to clear customs at the local customs or get it at the post office, please handle it in time to avoid returning or destroying it.

    We could not bear corresponding responsibilities for the problems caused by the recipient's failure to handle them in time

    [The above is just a remark about the possible situation. But please rest assured that usually the package can be dispatched normally, we will also follow it up]

    If you need any help, please contact us in time, and we will do our best to help you.

    Please Note: All the times are for reference only, depending on the logistic, if you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.

      • We are not responsible for the incorrect address entered by you as the customer.
      • A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 15% of the total charge per item.

    If you have any questions, please CONTACT US.