Shipping & Delivery

We need your detailed shipping address before the order can be dispatched

It would be better to have VAT/GST/ IEC details/ CNPJ/ Personal ID number

Avoid abbreviations for all information, so that we can process orders faster and local logistics can arrange delivery more accurately.

Declared amount

Declare the product's amount and mark it as an Adapter by default.
If the invoice is needed, you can contact customer service.

Remote areas

If the logistics provider of the shipping method we use for shipment finds that your address belongs to a remote area when we handle the shipment, there will be several solutions :

  • If you still choose this shipping method, logistics needs to charge the remote fee, generally around USD$41-48, we will tell you the cost at that time, you need to pay us to arrange the shipment.
  • You can change the address, and we will re-check whether the address is remote.
  • Change logistics, we will recommend other logistics methods for you to choose.

Methods & Delivery Time

Freight Forwarder

default shipping method
4px : http://m-track.4px.com/#/

(After shipment, Usually takes about 15-30days to receive it. Time for reference only)
We can ship to DHL/FedEx through a third-party channel (Freight Forwarder) because we don't have DHL/FedEx account.

Means : we --> third-party channel(Freight Forwarder) -->official DHL /Fedex-->you


Customs clearance and customs duties are needed

The Customs document cost/export declaration certificate is not needed.

Will share the tracking number/link with you after we ship it out.
Official DHL / FedEx / UPS ..[you don't have an account]

[Note: If the product includes the battery, usually they won't accept it because we don't have the Aviation inspection report of the battery.]

pay us the shipping cost directly, we will arrange the shipment for you.

Customs clearance and customs duties are needed.

If the declared amount of the package exceeds USD$800 in the commercial invoice, usually they require for Customs document cost/export declaration certificate. (The cost will be checked according to your order)

[The buyer needs to pay the fee (about USD$41 or USD$39) before shipping]

Official DHL / FedEx / UPS ..[you have an account, freight collect] [Note: If the product includes the battery, usually they won't accept it because we don't have the Aviation inspection report of the battery.]

We will send you the packing list.

Then you need to apply the AWB from their Website and send the AWB to us, we will use it to handle the shipment.

[note if shipped by FedEx, need to tell us the ten-digit remote control number of this AWB]

Customs clearance and customs duties are needed

If the declared amount of the package exceeds USD$800 in the commercial invoice, usually they require for Customs document cost/export declaration certificate. the cost will be checked according to your order.

[The buyer needs to pay the fee (about USD$41 or USD$39) before shipping]
Other shipping methods If there is a freight forwarder in China, send us the full address in Chinese with the phone number, and we will give you the corresponding advice.

Or other shipping methods which will be found when arranging the order.

Other

HS CODE Usually, we declare the product as an adapter, and HS CODE is 8534009000.

If you have requirements for the declared name or HS code, please let us know in advance.
VAT / EORI / GST and IEC details / CNPJ / Personal ID number It will be better to have VAT / EORI / GST and IEC details / CNPJ / Personal ID number, which we will mark on your invoice for customs clearance.

It will be helpful if the recipient can provide GST and IEC details in order to submit the customs declaration, this is required by the local customs. [India]
Note - All the time are for reference only, depending on the logistic.

 

Order Processing

Processing Time

Usually, we can ship within 2 days. (Public Holidays/Weekends excluded)

PS: Since the product might need to be tested/packaged according to different needs, please allow us 1-7 working days for processing your order.

Tracking

We recommend that you register an account on our website to keep track of your order.

Parcel Tracking Site:

17 track: https://www.17track.net/en.
4px : http://m-track.4px.com/#/

(It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)

Package receive problem


After the package is sent, you could pay more attention to the tracking information.

If you need to clear customs at the local customs or get it at the post office, please handle it in time to avoid returning or destroying it.

We could not bear corresponding responsibilities for the problems caused by the recipient's failure to handle them in time

[The above is just a remark about the possible situation. But please rest assured that usually the package can be dispatched normally, we will also follow it up]

If you need any help, please contact us in time, and we will do our best to help you.

Please Note: All the times are for reference only, depending on the logistic, if you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.

    • We are not responsible for the incorrect address entered by you as the customer.
    • A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 15% of the total charge per item.

If you have any questions, please CONTACT US.